Complaints Policy

We aim to provide safe, high-quality care. If you are unhappy with any aspect of our service, we encourage you to let us know so we can improve.

How to make a complaint

You can make a complaint by:

• Emailing: [Insert complaints email]
  
• Writing to: Norwich Private GP, [Registered business address]
  

Please include your full name, contact details, and a description of your concern.

What happens next

• We will acknowledge your complaint within 3 working days.
  
• We will investigate and provide a written response within 20 working days where possible.
  
• If the investigation takes longer, we will update you regularly.
  

If you are not satisfied

If you are unhappy with our response, you can escalate your complaint to:

• Care Quality Commission (CQC): www.cqc.org.uk/contact-us
  
• General Medical Council (GMC): if your concern relates to a doctor’s professional conduct
  

We treat all complaints confidentially and investigate them fairly and promptly.