Privacy Policy
Privacy & Data Protection Notice — Norwich Private GP
Last updated: 10.01.2025
Norwich Private GP is committed to protecting your personal information and ensuring your privacy. This notice explains how we use, store, and protect your data when you use our services.
What information we collect
- Personal details (name, date of birth, contact details)
- Medical history and consultation notes
- Test results, prescriptions, and referral letters
- Payment information (processed securely by our payment provider)
How we use your information
We process your information to:
- Provide medical consultations and treatment
- Issue prescriptions, referrals, or medical reports
- Maintain clinical records in line with legal requirements
- Communicate with you regarding appointments and follow-up care
- Ensure clinical safety and service quality
Lawful basis for processing
We process your data under:
- UK GDPR Article 6(1)(b): Performance of a contract (your consultation)
- UK GDPR Article 9(2)(h): Provision of health and social care
Sharing your information
We only share your data when necessary for your care or when required by law. This may include:
- Pharmacies (for electronic prescriptions)
- Laboratories (for diagnostic tests)
- Other healthcare providers (with your consent)
- Regulators (e.g., CQC, GMC) if legally required
How long we keep your data
Medical records are retained for at least 8 years in line with NHS record-keeping guidance.
Your rights
You have the right to:
- Access a copy of your data
- Request corrections
- Request deletion (subject to medical record-keeping law)
- Withdraw consent where applicable
- Complain to the Information Commissioner’s Office (ICO)
Contact us
Data Protection Lead: Dr Ike Nnene
Email: enquiries@norwichprivategp.com
Address: ALL SAINTS HOUSE, DOBBS LANE
RACKHEATH
NORWICH
Norfolk
NR13 6NL
United Kingdom
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